FAQ e-learning
E-Learning Course
AiFOS Platform
Course Attendance
- Is there course documentation, a booklet, or material for taking notes?
- The learning unit freezes or is not working.
- How can I look back at the slides that I have already viewed?
- The chapter is finished, but the lock is still orange.
- What happens if I make a mistake on the self-evaluation tests?
- I did not pass the final test. What do I do?
- Where can I download my certificate?
E-Learning Regulations and Courses
E-Learning Courses
- Whether you’re a company or an individual, the first thing you have to do is create an account for the person that will be taking the course, using the specific registration form (multiple people = multiple accounts). Therefore, if you are a company you cannot create a company account.
- Access the platform with the recently created account credential and browse the course catalogue.
- Choose your course, helping yourself with the filters if necessary, and click on “Enrol in Course”.
- Proceed with purchases or proceed with payment. Remember to correctly insert the invoicing, information, which must appear in the "Document made out to:" field.
- Choose your preferred payment method: you can pay with credit card or via wire transfer..
- Enter the platform and begin your course.
N.B. Paying with a credit card you can access the course immediately, paying via wire transfer you must wait 2-3 days in order for payment to be verified.
Go backHow do I access the course after payment?
Log into https://service.aifos.org/. After having authenticated your identity in the “access” area in the upper right corner of the screen, click on "Enter" also in the upper right corner next to your name.
Go backI don’t remember my password. What do I do?
If you’ve forgotten or modified the temporary password, you will need to follow the temporary access procedure clicking on the “Password Forgotten?”. link. You will be sent a temporary code which will allow you to enter the platform and modify your password.
Go backAiFOS Platform
What is the AiFOS e-learning platform?
E-learning is total interaction and collaborative learning. Thanks to the ideas and needs expressed by users themselves, AiFOS has created an online training environment that allows a true training database to be created for each student, making it possible to consult the didactic material and the certificates that have been generated at any time.
Go backWhat is the difference between e-learning and DL (distance learning)?
E-learning is total interaction and collaborative learning as opposed to DL which is based on one-on-one interaction (isolated learning). Furthermore, e-learning takes place on an ICT platform that tracks the entire learning process through international standards.
Go backWhat is the Learning Subject?
This is the heart of the online lessons, which contains a series of tools (lesson text, teacher’s voice, animations, and interactions). The lessons are structured into learning units, each of which contains a summary and one or more intermediate tests.
Go backMinimum requirements for accessing an e-learning training course.
To correctly view the courses on the platform, it is necessary to adhere to the parameters specified on the Minimum Technical Requirementspage.
Go backCourse Attendance
Is there course documentation, a booklet, or material for taking notes?
Before beginning the e-learning course, it is necessary to download the course overview which contains all of the information required by the State-Regions Agreement dated 7 July 2016 (for example the program, duration of the course, training goals, etc.) and all of the course materialin PDF format .
Go backThe learning unit freezes or is not working.
If you cannot properly view the unit check that you meet all of the minimum necessary requirements correctly viewing our e-learning courses.
- If you see a white or black page check your internet connection and try entering the chapter again. Sometimes due to a slow connection it is necessary to wait for several minutes.
- If you experience delays it could be a network problem: in this case check your internet connection, try entering the chapter again, and wait. Sometimes due to a slow connection it is necessary to wait for several minutes.
How can I go back to the slides that I have already viewed?
The system allows users to go back, without having to listen again, to all of the slides that they have already viewed and that, therefore, the system recognises as completed.
It is possible to go back and view content that has already been completed by using the “back” command positioned in the navigation bar below the slide itself.
To listen to or view the animations present in the slide again, the slide can be restarted from the beginning by clicking on the “refresh” command (circular arrow) positioned in the navigation bar below the slide itself.
Go backThe chapter is finished but the lock is still orange.
The chapters are organised hierarchically in relation to one another. If you do not follow the proper order of the slides, then the system will not grant access to the next step and the lock of the following chapter will remain orange.
N.B. If you have finished the entire chapter, but the system has not saved your progress, then most likely your internet connection was interrupted as you were taking the course. An internet connection must always be maintained in order to continue.
Go backWhat happens if I make a mistake on the self-evaluation tests?
Nothing. These are intermediate tests (drag and drop format) that are useful to your learning. What counts for the training course is the final test, found at the end of each module or of the course itself. If you feel it is necessary, the intermediate tests can be taken multiple times.
Go backI did not pass the final test. What do I do?
You have 3 attempts to pass the final test with a minimum of 7 correct answers.
You have 60 minutes to take the test and if you do not pass it you must wait 30 minutes before trying again.
If you have used up all of your available attempts and have not yet passed the test, you must get in touch with your contact person/tutor who will tell you what to do.
Go backWhere can I download my certificate?
The certificate can be downloaded only upon completion of the training course (100% attendance). The "Certificate" and "training booklet” buttons will appear in the right hand column, from which it is possible to generate and download the documents.
N.B. If the certificate prints entirely blank, it is possible that the connection to the base format was interrupted. In this case get in touch with your contact person/tutor who will tell you what to do.
Go backAssistance
Who are the process and content tutors? How can I contact them?
As specified in the State-Regions Agreement dated 7 July 2016, AiFOS has appointed two tutors (one for processes and one for content) that meet the requirements established by the current legislation.
Their assigned tasks are:
- process tutor: provides support with issues related to the ICT platform being used.
- content tutor: assists students with the content. These individuals possess the requirements specified for teachers/professors (Inter-ministerial Decree dated 6 March 2013).
You can contact the tutors at any time. Their information is found both within the platform and within the individual courses. They will respond as soon possible, within the office hours of the AiFOS National Headquarters.
Go backE-Learning Legislation and Courses
What courses can be taken via e-learning?
AiFOS, as an ope-legis training body, provides e-learning training courses that focus on health and safety in the workplace, respecting the conditions specified in the State-Regions Agreement dated 07/07/2016.
The State-Regions Agreement dated 7 July 2016 indicates that only the courses on health and safety that are expressly mentioned in Attachment V of the State Regions Agreement dated 07/07/2016 can be taught via e-learning.
Go backCan first-aid and fire prevention courses be taken via e-learning?
Attachment V of the Sate-Regions Agreement dated 7 July 2016 indicates that training of first-aid and fire prevention personnel can NOT be provided via an e-learning training course.
Go backAifos Service Soc. Coop.
Brescia - Via Branze 45, 25123
Palazzo CSMT
Università degli Studi di Brescia
Tel. 030.6595232
Email. info@aifoservice.it
P.Iva: 03129720987